Shipping & Returns

Deliveries

For every purchase over NIS 400, you will receive free delivery with a courier to your home!


Shipping in Israel:

Courier to your home

Registered mail


In each order you will be notified whether the item is ready in stock for immediate delivery or whether it is made to order.

Order can take 14-21 days, if the order is urgent, you can contact us.


International shipping:

Eco Post 


In each order you will be notified whether the item is ready in stock for immediate delivery or whether it is made to order.

Order can take 14-21 days, if the order is urgent, you can contact us.

We try our very best to get your orders out as soon as possible!


Exchanges / Returns

If for any reason you are not satisfied with the product, it can be returned up to 30 days from the date of receipt, as long as it has not been used!

In order for us to make a return / exchange, an invoice must be presented to prove purchase.

* Returns - TheyDream is not responsible for shipping costs when returning a product.

* Replacement - You can come to the studio in Ramat Gan and replace the product or you can send it with a courier. delivery cost of 60 NIS (double delivery), as the courier will collect the product from you and deliver the new product.


*** Custom-made products cannot be exchanged or returned ***


Please send the returned item to the following address: Ramat Gan, Mered Ha-Geta'ot 2, Apartment 16 for Osnat Ambar.


Refund

After we receive the item back to us, we will send you an email and update you regarding the confirmation or rejection of the return.

If the refund is approved, a credit will be given according to the payment method with which the purchase was made (offsetting shipping fees).

* a refund will be given up to 48 hours from the time of purchase of the product.

* a refund will be given offset by the shipping fee - even in cases where the delivery was free of charge (free shipping).

* Payment on credit will have a reduction of 5% of the amount paid.


Sale items

Items cannot be returned at sale prices.


contact


For any further questions you can contact us here, by phone 054-6412833 or by email theydream.design@gmail.com.